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Rewards

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Information about our Rewards Program

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Existing Accounts

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program.

Earning Points

Every time you make a purchase on our site you will earn 1 point per £1 spent. Please see the Curlsmith Rewards page to view other ways to earn points.

Checking Points Balance

You can check your points balance by clicking the account icon at the top right of the website or by going to curlsmith.com/pages/rewards and clicking "Login"

Points from previous purchase

No, unfortunately points are not retroactive to past purchases.

Points Expire Date

Yes, they expire after 1 year of inactivity. Inactivity refers to customers who have not earned or redeemed any points within the selected time frame. Customers who exceed 1 year without earning or redeeming points will lose their accrued point balan

Tier Status

Yes, your tier status will reset each rolling year. A twelve month timer is activated once a customer enters a tier. For example, a customer who crossed the tier entry threshold on March 3rd, 2022 will retain that tier until March 3rd, 2023 (assuming

Points Redemption

No, you can redeem your points in increments of £5, £10, £15, £20 and £25 off.

Minimum Purchase

No minimum purchase amount is required.

Referral from Friend

Yes, you need to spend a minimum amount of £50 on our website in order to use your discount.

Combining Rewards

No, rewards are not able to be combined with other offers.

Birthday Reward

Yes, you cannot claim a birthday reward until 30 days after you join the program.

Tier Multiplier

Points earned within each tier are eligible for the tier multiplier. Points earned in previous tiers are subject to the point multiplier of that tier.

Refunds

Once a refund is successfully processed, the customer's tier eligibility is automatically recalculated. In the event that the customer is no longer eligible for their tier status as a result, they will be downgraded according to Tier Downgrade settin

Leaving a Review

You must leave a review through the automated review request sent to you via email. You can only receive points for one review per order. Multiple reviews left for a single order will only be given points once per purchase. When uploading your photos

Referring Friend

Your friend must use their valid referral link, self-referrals are not allowed (the IP address/User agent must not be mismatched), your friend must make a minimum purchase of £50, this must be the friend's first purchase & on-site pop ups must be ena