I already have an account. Do I need to create a new one to earn rewards?
We took care of that for you! All customers with an active account were automatically enrolled in our rewards program.
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Rewards
Information about our Rewards Program
How do I earn points?
Every time you make a purchase on our site you will earn 1 point per £1 spent. Please see the Curlsmith Rewards page to view other ways to earn points.
How do I check my points balance?
You can check your points balance by clicking the account icon at the top right of the website or by going to the Rewards page and clicking "Login"
Will I receive points for my previous purchases?
No, unfortunately points are not retroactive to past purchases.
Do my points have an expiry date?
Yes, they expire after 1 year of inactivity. Inactivity refers to customers who have not earned or redeemed any points within the selected time frame. Customers who exceed 1 year without earning or redeeming points will lose their accrued point balan
Does my Tier status expire?
Yes, your tier status will reset each rolling year. A twelve month timer is activated once a customer enters a tier. For example, a customer who crossed the tier entry threshold on March 3rd, 2022 will retain that tier until March 3rd, 2023 (assuming
Can I redeem all my points at once?
No, you can redeem your points in increments of £5, £10, £15, £20 and £25 off.
Do I need to make a minimum purchase to use my points?
No minimum purchase amount is required.
I received a referral from a friend. Do I need to spend a minimum amount to receive my £5 off?
Yes, you need to spend a minimum amount of £50 on our website in order to use your discount.
Can I combine my Rewards with other offers?
No, rewards are not able to be combined with other offers.
Are there any limitations to the Birthday Reward?
Yes, you cannot claim a birthday reward until 30 days after you join the program.
Once I reach a new tier, will all my points receive a tier multiplier?
Points earned within each tier are eligible for the tier multiplier. Points earned in previous tiers are subject to the point multiplier of that tier.
What happens if I decide to get a refund?
Once a refund is successfully processed, the customer's tier eligibility is automatically recalculated. In the event that the customer is no longer eligible for their tier status as a result, they will be downgraded according to Tier Downgrade settin
How do I get points for leaving a review?
You must leave a review through the automated review request sent to you via email. You can only receive points for one review per order. Multiple reviews left for a single order will only be given points once per purchase. When uploading your photos
I referred a friend but I didn’t get the reward. Why not?
Your friend must use their valid referral link, self-referrals are not allowed (the IP address/User agent must not be mismatched), your friend must make a minimum purchase of £50, this must be the friend's first purchase & on-site pop ups must be ena
How do I join Curlsmith Rewards?
To join Curlsmith Rewards, simply visit our Rewards page and click join now. It's completely free to join, and you will earn your first 25 points just for signing up! If you already have an active account, you have automatically been enrolled in the
How does Curlsmith Rewards work?
Once you join Curlsmith Rewards by creating an account, every time you make a purchase on our site you will earn 1 point per £1 spent. Please see the Curlsmith Rewards page to view other ways to earn points. Once you reach 100 points you can redeem t